Because each candle is handcrafted, The Gentle Flame does not accept returns or exchanges.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at sandy@thegentleflame.com.

Include:

• Your name and order number
• A description of the issue
• A clear photograph showing the damaged, defective, or incorrect item

Once the issue has been reviewed and approved, a replacement will be shipped within three business days.

Replacements are provided for approved product issues only. Refunds are not offered for personal fragrance preferences or changes of mind.

The Gentle Flame
980 Village Drive
Delaware, Ohio 43015
(614) 849-8363
sandy@thegentleflame.com